Reliable Customer Support for Inbound Calls, Chat, and Email – Let’s Serve Your Clients Better!
I am a dedicated Customer Support Representative with 3+ years of hands-on experience in handling inbound calls, live chats, and email queries — mainly for American clients. I have worked in both BPO and remote environments and am highly proficient in using CRMs like Zendesk and Freshdesk.
I believe that communication is the heartbeat of great service. My goal is always to provide your customers with a professional, calm, and helpful experience, whether it's answering queries, resolving complaints, or handling escalations.
🔹 What I bring:
- Experience in high-volume call centers
- Fluent English communication
- Fast typing speed (50+ WPM)
- Familiarity with ticketing systems
- Polite, patient, and friendly attitude
- Adaptability to different time zones
I am always eager to learn, grow, and represent your business with the same care and responsibility as you would.
Outside of work, I enjoy writing, learning about business psychology, and exploring new tech tools that can enhance productivity.
Let’s work together to give your customers the quality service they deserve!
Work Terms
🕒 Hours of Operation:
Available 6 days a week (Monday to Saturday), flexible with time zones including EST/PST. Willing to work full-time or part-time, as per project requirements.
💳 Payment Terms:
I prefer using Guru SafePay for security and clarity. For hourly jobs, I follow strict time tracking and deliver weekly updates. For fixed-price tasks, 50% upfront and 50% upon delivery (negotiable based on scope).
💬 Communication:
I am available via Guru messages, WhatsApp (for active clients), Zoom, or Google Meet. I ensure timely responses and clear reporting to keep your workflow smooth and transparent.
Let’s connect to discuss your business support needs in detail.
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