Great customer service turns everyday transactions into lasting customer relationships.
I’m a Customer Service Representative with over 5 years of experience supporting customers through phone, email, and chat, helping businesses provide responsive, professional, and empathetic support. My background in the BPO industry has equipped me to handle high-volume inquiries, resolve issues efficiently, and maintain a positive customer experience even in challenging situations.
In addition to my customer service expertise, I also specialize in E-commerce customer support, assisting online stores with order inquiries, tracking requests, refunds, product questions, and general customer concerns. I’m experienced with platforms such as Shopify, Gorgias, and Freshdesk, which allow me to manage support tickets efficiently and keep operations organized.
I help business owners by ensuring their customers receive timely responses, clear communication, and solutions that build trust and loyalty.
Here’s how I can support your business:
• Email and chat customer support
• Order tracking, refunds, and issue resolution
• Shopify order management
• Ticket management using Gorgias and Freshdesk
• Customer complaint resolution and de-escalation
• Maintaining positive customer experiences
My goal is simple: to help businesses retain happy customers while allowing owners to focus on growing their brand.
If you’re looking for a reliable customer support professional who understands both customer care and e-commerce operations, I would love to connect.
Work Terms
• Availability: Full-time or part-time (40+ hours per week)
• Time Zone: Flexible and able to work US, UK, or AU hours
• Communication: Slack, Zoom, Email, or other team tools
• Response Time: Fast and reliable communication during working hours
• Tools: Shopify, Gorgias, Freshdesk, Gmail, Google Workspace, and CRM systems
• Task Focus: Email support, live chat, order tracking, refunds, returns, and customer inquiries
• Work Style: Organized, detail-oriented, and customer-focused