Experienced Customer Service Professional | English Support | Sales | Customer Satisfaction

I am an experienced Customer Service professional with several years of experience in customer support, sales, and telecommunications. I worked at CGS in Constanța from 2024 to 2026, working exclusively in English and progressing from Customer Service Agent to Support Coach, with a subsequent selection for a Team Leader position.

During my time in customer service, I developed strong communication, problem-solving, and customer satisfaction skills while working in a fast-paced environment. I was also recognized as one of my team's top sellers, which helped me develop strong sales, negotiation, and customer needs analysis skills.

I am comfortable handling customer inquiries, resolving problems, providing technical support, and communicating professionally with customers in English. I am also familiar with tools such as Salesforce, Citrix, and Microsoft 365.

I consider myself adaptable, reliable, organized, and willing to learn. My progression into coaching and leadership responsibilities demonstrates my ability to take initiative and work effectively with others. I am looking for opportunities where I can use my customer service and communication experience while continuing to develop professionally.

Work Terms

Availability: Flexible and open to remote customer service, customer support, sales support, and similar opportunities.

Communication: Professional communication in English and Romanian. I am comfortable communicating through chat, email, and voice-based customer support.

Experience: Customer service, technical support, sales, customer satisfaction, sales negotiation, and call center operations.

Working style: Reliable, organized, adaptable, and focused on providing a positive customer experience.

Preferred opportunities: Remote customer service, customer support, virtual assistant, sales support, and other roles where strong communication and customer interaction are important.