'm currently working as a training Specialist at Teleperformance Egypt for one year now , before that I used to work as a product knowledge trainer for 4 years and before as a CSR which helped me improve my leadership,communication & Interpersonal skills.
As a training specialist, some of my main tasks are:
1- Managing training team.
2- Recruiting new Trainers through assessments,
3- Creating Training plans and sharing it with operations.
4- Client Communications.
5- Coordinating between internal departments & training team.
During my journey in Teleperformance,I managed to help launching new Accounts,new lines of business & sales campaigns.