Your Trusted Partner in Delivering Customer Service Excellence.
I am a dedicated Customer Support Specialist with 2 years of professional experience in delivering high-quality customer service across diverse industries. I spent 1 year with Ufone Pakistan, a leading telecommunications company, where I gained strong expertise in handling large volumes of customer queries, resolving technical and billing issues, and ensuring service excellence. I then expanded my experience by working 1 year with Flow, an American company, where I provided remote support to international clients, further strengthening my skills in cross-cultural communication, problem-solving, and customer retention.
With proven experience in both local and international markets, I bring adaptability, professionalism, and a customer-first approach to every role. I am proficient in handling multichannel support (phone, chat, and social media) and familiar with leading CRM and helpdesk platforms. My focus is on delivering accurate, empathetic, and timely solutions that enhance customer satisfaction and build long-term loyalty.