• Advanced Excel (Data Analysis, Pivot Tables, Power Query, Dashboards) • VBA (Visual Basic for Applications) – Excel Automation & Custom Tools • Google Sheets – Advanced Formulas, Data Mana
Results-driven BPO WFM MIS, Business Data Analytics & Business Intelligence professional with 6+ years of experience delivering data-driven insights and operational improvements. Skilled in Advanced Excel, VBA automation, Google Sheets, and Apps Script to streamline reporting and eliminate manual processes. Experienced in building interactive dashboards and performance reports using Power BI and Looker Studio for real-time decision-making. Strong background in workforce management (WFM), MIS reporting, and large-scale data analysis within BPO environments.
Adept at transforming complex datasets into clear business insights that support productivity, forecasting, and strategic planning. Passionate about automation, process optimization, and leveraging data science techniques to drive business performance. Technical Skills:
Work Terms
Orion IT Services | Sep 2024 – Apr 2025 (TL)
Business Data Analyst (WFM MIS) – Prepared daily, weekly, and monthly reports for clients, specializing in BPO reporting, SLA tracking, dashboard creation, and operational performance analysis