AM A FRIENDLY AND DEPENDABLE CUSTOMER SERVICE REPRESENTATIVE & RELATIONSHIP MANAGEMENT SPECIALIST.

Obiananma is a Customer Service & Relationship Management Specialist with over eight years of experience driving customer satisfaction across multi channel environments. Tech fluent across major helpdesk and CRM platforms including Zendesk, Freshdesk, and HubSpot. she uses Apollo.io to maintain clear account visibility and engagement. Her day to day productivity is anchored in Slack and Zoom for cross-functional collaboration, backed by strong proficiency in both Google Workspace and Microsoft Office. Obiananma balances technical precision with deep empathy, ensuring every customer interaction feels personal and efficient.

Work Terms

Schedule & Commitment: Ready to dedicate 30 to 40 hours per week, tailored to match your team’s preferred schedule and peak operational hours.

Communication: Fast, clear, and proactive updates via Slack, Microsoft teams, or scheduled Zoom syncs. You can expect replies within 2 hours during shift hours.

Scope & Flexibility: We’ll set clear guidelines from day one. If project needs evolve or extra tasks come up, we’ll simply chat and agree on adjustments together first.

Payment & Platform: Smooth, straightforward invoicing processed via Grey (weekly or bi-weekly, depending on your preferred schedule).

Data Security: Strict confidentiality guaranteed. All account credentials, customer data, and internal tools are kept completely secure.