Remote customer service agency for ecommerce and DTC brands, specializing in email, live chat, phone support, Shopify, Zendesk, and day-to-day support operations.
Virtual Freelance Solutions is a remote customer service agency that has supported ecommerce and DTC brands since 2015. We help businesses manage customer service across email, live chat, and phone while improving the workflows behind the scenes that keep support organized, responsive, and consistent.
Our background includes 26 years of customer service and operations experience, including 11 years leading Shopify and DTC customer support teams. We understand the issues that create the most pressure for online brands, including WISMO and shipping inquiries, billing concerns, refunds, cancellations, order issues, fulfillment delays, subscription questions, and growing support volume.
What makes our company different is that we do more than answer tickets. We help create a smoother support operation through better response handling, stronger queue management, clearer communication, and more dependable day-to-day execution. We understand that good customer service is not only about replying quickly. It is also about reducing friction, improving follow-through, and protecting the customer experience.
Our services include customer email support, live chat support, phone support, Zendesk ticket handling, Shopify customer service, queue management, support process improvement, and ecommerce operations support. We are best suited for growing brands that need reliable support from a team that understands urgency, detail, accountability, and customer expectations.
Virtual Freelance Solutions works remotely and supports clients that value professionalism, consistency, empathy, and strong operational discipline. Whether a business needs daily customer support coverage, help managing rising ticket volume, or a more organized support workflow, we provide dependable service designed to help brands create a faster, clearer, and more consistent customer experience.
Founded: 2015
Work Terms
Hours of operation are based on client needs and coverage requirements. We support remote work arrangements and can discuss part-time, full-time, fixed-hour, or flexible support coverage depending on the project.
We are open to hourly, weekly, monthly, and long-term support arrangements. Preferred communication is clear, professional, and timely, with regular updates to help keep support operations organized and aligned with your expectations.
We work best with ecommerce and DTC brands that need dependable customer support across email, live chat, and phone, along with help desk and workflow support for Shopify, Zendesk, and day-to-day support operations.