Subscription Billing & Collections | SaaS Platform Billing Expert | Fraud and Dispute Management | Chargeback | Customer Support Lead
As a highly experienced Senior Billing & Collections specialist, Credit Card Fraud and Dispute Management, and Customer Support specialist, I bring a wealth of knowledge and expertise to the table. With 13 years of experience in the industry, I have developed a deep understanding of billing and collections processes, credit card fraud prevention, and dispute resolution.
My exceptional skills in customer support enable me to deliver outstanding service to clients, ensuring their satisfaction and building strong relationships. I have a proven track record of successfully managing complex billing systems, collecting payments in a timely manner, and resolving disputes efficiently. In addition, I possess excellent communication and problem-solving skills, which enable me to handle challenging situations with ease. I am committed to meeting deadlines, exceeding expectations, and delivering exceptional results. If you're looking for a reliable and dedicated Senior Billing & Collections specialist, Credit Card Fraud and Dispute Management, and Customer Support specialist, look no further. Let's work together to take your business to the next level.
- 13 Years’ experience billing and collections in high-volume subscription-based billing environments
- Superior attention to detail, confidence, independent action, initiative, a sense of urgency, and the ability to make decisions and take responsibility for them.
- Excellent computer skills, self-starter in picking up new and complex systems
- Ability to work independently to meet deadlines and objectives
- Knowledge of revenue recognition principles
System knowledge:
NetSuite Billing, Salesforce CRM, Microsoft Excel, Google Sheet, SAP, Zendesk, Jira Service Desk, Zuora, Intercom, Securely, Recurly, Webgreeter, Livezilla, Livechat, Zoho Desk, Microsoft Team, Desk.Com, Freshdesk. Zoom and Slack.
Work Terms
Hours: As needed open to work per job requirement
Payment Terms: Weekly Bank Transfer
Communications: Email & Skype or WhatsApp