Variety Experiences as Customer Service Representative & Marcom in both B2B and B2C markets. Self Motivated, Well-organized, Detail Oriented, Flexible, Fast Learner and Diversified Skills.
Work Experience
Marcom Specialist, Oct 2013 - Jul 2017
M.J. Bangkok Valve & Fitting Co., Ltd. (Swagelok Thailand), Bangkok
- Create and implement marketing communication plan and manage marketing budget.
- Design, create, launch email marketing and order marketing & promotional materials.
- Promote products and services through social media, website and advertisement.
- Coordinate and Organize trade shows, sales and customer events.
- Implement and maintain site designs, contents and operation.
- Deliver corporate internal communications to organization.
- Conduct and analyze customer satisfaction survey and employee engagement survey.
- CRM administration.
- Calculate Sales Commission.
Recruitment Consultant, Apr 2013 - Sep 2013
A-Link Recruitment Co., Ltd., Bangkok
- Gather information of job assignments from clients.
- Plan the screening, searching and selection process.
- Conduct interview and assess applications.
- Prepare the resume of the candidate and present to clients.
- Provide advice to both clients and candidates on offering process, help negotiate offering with both parties to be win-win situation.
- Resolve problem and complaints from successful candidate or clients.
English Call Center Representative, May 2006 - May 2009
Advanced Info Service Plc, Bangkok
- Manage customers’ service requests via Phone, Email, Web and fax.
- Responsible for assisting customers on their inquiries and cases.
- Pass on the unsolved problems to the concerned departments and follow up the results as well as providing recommendations of possible actions and solutions.
- Update customers with Products & Services information.
- Capable of solving billing disputes with customers and authorized to reasonably compensate the customers.
Customer Relation Officer, Nov 2005 - Apr 2006
Miracle Enterprise, Bangkok
- Taking care and providing conveniences for the hotel guests.
- Guiding hotel areas and tourist sites.
Work Terms
Operating Hours: As Needed or Open to Offers
Payment terms: After Work Done and Approved, Pay by Guru's SafePay
Preferred Communication: Skype, Google Hangour, Email or Open to Offers