Remote Customer Support & Success Specialist | 8 Mos Experience

Hi, I am Prerna Pahwa, a dedicated Remote Customer Support Specialist based in Punjab, India. 

I bring 8 months of professional corporate experience working in a high-volume, fast-paced billing chat process. Throughout my corporate tenure, I mastered the art of multitasking, resolving complex account disputes, managing invoicing inquiries, and maintaining a high level of user satisfaction. Beyond issue resolution, I maintained a proven 5% sales conversion rate by identifying upsell opportunities and addressing buyer hesitation directly within live chat windows. 

I believe in leveraging modern technology to deliver flawless results. I utilize real-time AI writing assistants (like Grammarly) to ensure that 100% of my written business communication is grammatically perfect, clear, professional, and empathetic. 

I operate with a fast typing speed, have a highly reliable internet connection with power backup at my home office, and am fully available for flexible daytime shifts. I look forward to partnering with your international business to streamline your customer relations queues and drive satisfaction!

Work Terms

* Available Hours: Flexible daytime shifts (aligned with US morning, UK daytime, or local Indian hours).
* Communication Style: Highly professional, prompt, and transparent via platform chat, Slack, or email.
* Contract Rules: All milestones, project tracking, and financial transactions must be handled securely through the Guru platform for mutual safety.
* Setup: Working from a fully equipped home office with high-speed fibre internet and a reliable power backup system.