Over 15 years of experience spanning customer service, recruitment, medical administration, and education, I provide versatile, results-driven support to organizations seeking to elevate customer interactions, attract top talent, and run efficient healthcare and learning operations. I combine empathetic communication with data-driven processes to deliver measurable outcomes—improved customer satisfaction, reduced turnover, and streamlined workflows—while maintaining confidentiality and compliance across regulated environments. Core services: Customer service management and frontline support (multichannel, SLA adherence, issue resolution)- End-to-end recruitment and talent acquisition (screening, interviewing, onboarding, and retention strategies)- Medical administration and healthcare support (scheduling, records management, patient communications)- Education program support and training (curriculum assistance, staff development, learner engagement)- Process improvement, documentation, and compliance (workflow mapping, SOP development, KPI tracking)- CRM/ATS optimization and analytics (implementation, customization, reporting)- Onboarding, coaching, and performance management - Industries served: healthcare, education, and service-oriented sectors. Available for freelance, contract, or full-time opportunities.

Work Terms

Monday - Friday 9 am - 6 pm