Team Leader | Customer Service | Marketing | Writer
I guarantee quality and integrity in all my work.
A motivated leader and a team-player with 7 years of work experience in the Business Process Outsourcing industry of financial managing different lines of businesses from Customer Service, Auto Finance, Electronic Financial Services and Client Investment Banking.
Also experienced in:
- developing high performing teams and vendor management
- driving initiatives and projects that supports company goals that addresses key performance indicators such as handle time, customer satisfaction, net promoter score, first call resolution, service level, employee satisfaction, value generation, conversion rate, quality assurance, compliance, and adherence
- sales and value generation
- blogging and email marketing
Work Terms
8:00AM - 9:00PM EST