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Skills

  • Account Management
  • Client Administration
  • Client Assessment
  • Client Contact
  • Client Issue Resolution
  • Client Orientation
  • Correspondence Management
  • Customer Service

Services

  • Virtual assistant, proofreader,CSR

    $5/hr Starting at $30 Ongoing

    Dedicated Resource

    I provide reliable Virtual Assistant and Customer Support services to help businesses with their daily tasks. I can handle email management, live chat support, data entry, internet research, community...

    Account ManagementClient AdministrationClient AssessmentClient ContactClient Issue Resolution

About

Reliable Virtual Assistant | Customer Support | Email Management | Data Entry | Fast, Professional & On-Time Service

I am an experienced customer support and operations professional with over a decade of experience helping businesses deliver excellent service and manage day-to-day operations.

From 2013 to 2016, I worked as a Technical Support Manager at MindBridge, where I assisted customers with technical issues, resolved support requests, and ensured a positive customer experience.

From 2016 to 2024, I worked as a Dispatch Manager for a Non-Emergency Medical Transportation (NEMT) company at Cyber Systems. My responsibilities included coordinating drivers and patient transportation, scheduling appointments, communicating with clients and healthcare facilities, resolving issues quickly, and maintaining accurate records in a fast-paced environment.

Since 2024, I have been working as a freelance Virtual Assistant, providing customer support, email management, data entry, internet research, community engagement, and administrative assistance to clients. I am known for being dependable, organized, detail-oriented, and committed to delivering high-quality work on time.

I am always ready to support businesses with professional communication, efficient workflow management, and reliable virtual assistance.

Founded: 2013

Work Terms

Hours of Operation
Monday–Friday: 8:00 AM – 5:00 PM Eastern Time (ET)
Available for additional hours and urgent support when required.

Communication
I respond promptly via email, live chat, and project management platforms. I provide regular progress updates and maintain clear, professional communication throughout every project.

Availability
Available for both short-term and long-term projects. Flexible to work with clients across different time zones.

Payment Terms
Open to both hourly and fixed-price projects. Payment milestones can be agreed upon before work begins.

Commitment
I am committed to delivering accurate, confidential, and high-quality work on time. Client satisfaction, reliability, and professionalism are my top priorities.

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