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Skills

  • Data Management
  • Reports
  • Backup
  • Customer Service
  • Data Entry
  • Google
  • Google Earth
  • Google Maps Marketing
  • Helpdesk
  • Mapper
  • Mapping
  • Microsoft Access
  • Operations Management
  • Problem Solving
  • Process Design

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Services

  • IT Support

    $5/hr Starting at $25 Ongoing

    Dedicated Resource

    Provide first level contact and convey resolutions to customer issues Properly escalate unresolved queries to the next level of support Track, route and redirect problems to correct resources Update customer...

    Customer ServiceData ManagementHelpdeskProblem SolvingProcess Design

  • Online Data Entry Specialist

    $5/hr Starting at $25 Ongoing

    Dedicated Resource

    Insert customer and account data by inputting text based and numerical information from source documents within time limits Compile, verify accuracy and sort information according to priorities to prepare...

    BackupData EntryData ManagementMicrosoft AccessOperations Management

  • Expert in Mapping

    $5/hr Starting at $25 Ongoing

    Dedicated Resource

    I have worked with maps and gain experience for the past 5 years. (Google Maps, Google Earth, Global Mapper, Esri.......) Able to create layers, points, lines, export and import layers, demarcation of...

    GoogleGoogle EarthGoogle Maps MarketingMapperMapping

About

A highly experienced and competent IT support technician with ten years’ experience at the Ghana branch office of Jehovah’s witnesses.

Administration - Clerical, Reception, Data Entry, Personnel
? Providing first level technical support to clients.
? Ability to convey technical solutions in a clear and concise
manner.
? Installing and configuring IT softwares.
? Undertaking analysis, diagnosis and resolution of client
problems via phone, e-mail & face to face contact.
? Quickly responding to customer enquiries and concerns.
? Escalating unresolved problems to other support staff.
? Taking ownership of problems and tracking them to a
successful conclusion.
? Raising & maintaining incident tickets and problem records.
? Continuously reviewing performance against Service Level
Agreements.
? Analysing call logs to spot trends and underlying issues.
? Producing documentation and reports to a high standard.
? Testing and evaluating new technology.
? Setting up new users' accounts and profiles and dealing with
password issues.
? Monitoring IT network to ensure availability to all users.

Work Terms

I'm available to work one time job, part-time job (4 days in a week) and full-time is time permits.