Microsoft Certified - IT Specialist
Innovative and dynamic IT Support Professional with over 10 years of experience managing IT infrastructures (On-prem and Cloud) in an operational capacity, delivering expert IT service delivery, developing and managing projects, and driving process improvements. Strong expertise in IT service management, SLA management and implementation of ITIL framework. Collaborates with teams and management to address client and end-user needs and expectations with efficient service and support.
I am available for daily work and on a needed basis.