Your trusted partner in customer success and operational efficiency.

I have over 15 years of progressive experience in operations, customer service, and client relations. I’ve built a career defined by leadership, adaptability, and a commitment to excellence across multiple industries—including logistics, healthcare, SaaS, and BPO, where I’ve consistently driven performance improvements and delivered exceptional customer experiences.

I've successfully led customer support teams in U.S.-based companies such as Flip (Humans, Inc.) and Curated. Where I oversaw daily operations, managed escalations, and coached teams to meet & exceed the service level. Prior to this, I’ve strengthened my expertise in billing at Upland Software and Teresita L. Jalandoni Provincial Hospital, ensuring accuracy and compliance while fostering strong client and patient relationships. During my experience in the BPO industry, I thrived in fast-paced, customer-focused environments where I honed my problem-solving abilities and strengthened my communication skills.

My earlier career in logistics was in sales support and customer service at DHL Global Forwarding, Kuehne+Nagel, Aspac International, Inc., Aboitiz, Inc., and Airlift Asia, Inc., which equipped me with a deep understanding of client needs, process efficiency, and cross-functional collaboration.