Bilingual Creative Professional | Customer Experience Specialist | Turning ideas into clear, engaging content and delivering exceptional client support

Literary Creation student with advanced English (C1) and basic French (A1), offering a versatile blend of creative and client-focused skills. I bring over three years of experience in the BPO industry supporting U.S. and Canadian brands, specializing in customer support, personal assistance, and high-volume schedule management.
I have improved operational efficiency by implementing digital systems that reduced data retrieval time by 50%, resolved complex inquiries under tight deadlines (cutting response time by 40% and increasing customer satisfaction by 15%), and managed up to 500 daily appointments while contributing to a 10% increase in sales through strategic cross-selling. I am also experienced in handling escalation cases, de-escalating conflicts, and collaborating on high-level resolutions to enhance the overall customer experience.
In addition, I offer translation, text editing, and proofreading services, ensuring clarity, coherence, and quality in every project, along with digital illustration to enrich creative content.

Work Terms

Terms of Work
Hourly Rate: $10–$15 USD per hour, depending on project scope and complexity.
Payment Structure: Payments are issued monthly while the project is active, with the possibility of quarterly agreements for long-term collaborations.
Work Modality: Primarily remote (work from home). Open to hybrid arrangements if transportation and accommodation requirements are provided by the client.
Availability: Flexible schedule with availability across different time zones.
Night Hours: Work performed during nighttime hours is subject to a 2% increase in the hourly rate.
Commitment: Dedicated to maintaining clear communication, meeting deadlines, and delivering high-quality results throughout the duration of each project.