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  • Senior Customer Service representative

    $10/hr Starting at $30 Ongoing

    Dedicated Resource

    Total of 5 years experience as a Customer support specialist Excellent communication skills and strong technical expertise Good documentation skills Extensive knowledge and experience in product support...

    Customer ServiceVirtual Assistants


Senior Customer support Specialist

Have worked for American and UK clients as a Helpdesk team member and as a Tier one agent for AT&T data centres .

Responsibilities include to answer phone calls from customers and provide solutions to them .

Escalate issues to Level 2 teams for technical issues and follow it up until closure . Provide regular updates to customers regarding the resolution and act as a liaison between customers and other teams .

Act as the single point of contact for all customer issues .

Document the interaction in the Service desk tool and ensure that all the information are properly documented in the Service management system .

Work Terms

Flexible and can be negotiated .

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