Turning conversations into connections—and connections into results

Experienced Customer Service & Sales Professional | Team Leader | Voice Talent

Results-driven professional with over 12 years of experience in customer service and more than 8 years in telemarketing and telesales. Recognized with seven Customer Service Achievement Awards for consistently exceeding expectations and delivering exceptional client experiences.

Bringing a proven track record in supervisory roles, I specialize in coaching teams to exceed performance goals. At Kohl’s Corporate Headquarters, I earned a fast-track promotion due to strong leadership, strategic thinking, and exceptional relationship-building skills. I designed and led an employee development program that successfully reduced call center complaints by over 90% within one year.

Highly proficient in Microsoft Word, Excel, PowerPoint, Access, and multiple CRM platforms, with additional expertise in transcription and voice-over work. Whether communicating with customers or collaborating with teams, I bring professionalism, precision, and a positive, solution-oriented mindset to every role.

Work Terms

Primarily available Monday through Friday, with flexibility for select weekend hours depending on the scope and nature of the project. Open to discussing timelines in advance to ensure smooth collaboration and delivery.