Quality Assurance that keeps customers coming back.

Helping your calls reflect the service your brand deserves.

I’ve spent years in Customer Service Quality Assurance and call monitoring, helping teams deliver consistent, customer-friendly interactions. One of my proudest moments was when my detailed feedback on a new hire’s calls helped them improve their performance within weeks, earning recognition from their manager and boosting overall team satisfaction. I believe that every conversation is a chance to build trust, and earn a new customer. I bring a keen ear for detail, calm professionalism, and a genuine passion for elevating service quality, so businesses not only meet their standards but truly connect with their customers.

I specialize in monitoring over 500 calls weekly, QA scorecards, compliance checks, and actionable feedback, providing insights that strengthen customer satisfaction, enhance agent performance, and ensuring your service consistently exceeds expectations.

Work Terms

Availability: I am flexible and can work anytime of day or week to meet your project's needs.
Preferred Communication: I prefer to communicate primarily via guru platform or gmail, ensuring a clear, documented, and efficient exchange.
Payment terms: $27 hourly rate through PayPal (other price options may be discussed for larger projects)
Ability to monitor up to 500 calls per week.