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Skills

  • Call Center Management
  • Call Logging
  • Call Monitoring
  • Cold Calling
  • Operations Management
  • Outbound Sales
  • Process Design
  • Sales
  • Sales Management
  • Telemarketing
  • Telephone Support
  • Telesales

Services

  • Sales & Revenue Growth Consulting

    $1,000/hr Starting at $75K Ongoing

    Dedicated Resource

    Sales Operations Strategy Sales Process Design Sales KPI & Performance Systems Sales Forecasting and Reporting Remote Sales Optimization Business Operations Consulting SOP Development & Implementation...

    Call Center ManagementCall LoggingCall MonitoringCold CallingOperations Management

About

Business Leader with 20+ years of work experience

I am a senior sales operations and customer experience professional with 20+ years of hands-on leadership across online sales, retail operations, CRM systems, and telecalling environments. I have worked at both strategic and ground levels — designing SOPs, performance frameworks, KPIs, incentive structures, and operational workflows that directly improve revenue, efficiency, and team output.

My expertise lies in fixing broken processes, scaling customer-facing teams, and building structured systems that businesses can run on without chaos. I have led large multi-location teams, built training and analytics functions, and worked closely with founders and senior leadership to drive sustainable growth.

I now work as an independent consultant, helping companies optimize CRM operations, telesales performance, customer experience, and sales processes. I focus on practical, implementation-ready solutions — not theoretical advice.

If you are looking for someone who understands real-world execution and can step in as a fractional operations partner, I’d be glad to collaborate.

Work Terms

Generally flexible on this - would prefer IST daytime