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Skills

  • Analytics
  • Client Development
  • Client Requirements
  • CRM
  • Customer Care
  • Customer Relationship Management (CRM)
  • Data Analysis
  • Data Conversion
  • Data Entry
  • Data Management
  • Document Conversion
  • HTML
  • PDF Design
  • Phone Calls
  • Process Improvement

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Services

  • Customer Experience professional

    $10/hr Starting at $30 Ongoing

    Dedicated Resource

    A senior professional with over 15 years of experience in customer experience in diverse roles across the organizational hierarchy. Track record of success in consistently enhancing client satisfaction...

    Client DevelopmentClient RequirementsCRMCustomer CareCustomer Relationship Management (CRM)

  • Data Entry Specialist / Analyst

    $15/hr Starting at $30 Ongoing

    Dedicated Resource

    I am a experienced data analysis & entry professional with over all experience of 10 years. I have conducted many type of customer engagement surveys & questionnaires as a part of my current profile...

    AnalyticsData AnalysisData ConversionData EntryData Management

About

I am a senior professional with over 15 years of experience in customer relationship management in diverse roles across the organizational hierarchy.

I have developed proficiency in implementing industry best practices and other process improvement initiatives aimed at rendering qualitative service delivery in Customer Experience field.

I am involved in enhancing customer retention and satisfaction index by effectively resolving issues and rendering superior quality service; ensuring seamless implementation of KYC (Know Your Customer) procedure, best practice methods as well as Customer intimacy & engagement and Customer Engagement Survey
based on business requirements.

Acknowledged for acquiring High “Net Promoting Score (NPS)” 2017 through efficient leadership of team of 26 (7 Executives & 13 Senior Executives) staff members in my current organization.

Work Terms

I am willing to work 2 hours per day at a rate of 5-10 USD per hour.

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