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Skills

  • Management
  • Business Services
  • Communication Skills
  • Customer Care Services
  • Customer Service
  • Customer Service Management
  • Marketing
  • Property Management
  • Reports
  • Team Management

Services

  • Customer Service Management

    $8/hr Starting at $1K Ongoing

    Dedicated Resource

    The way you care for customers can make or break your business, which is why you need a reliable and experienced partner like VLBPO to manage customer care effectively. Our highly trained staff will provide...

    Business ServicesCustomer ServiceCustomer Service ManagementManagementTeam Management

  • Vacation Rental Management

    $7/hr Starting at $1K Ongoing

    Dedicated Resource

    We bring  6 + years of experience as a Virtual Property Manager and Real Estate Virtual Assistant for Clients based in the USA, UK, and Australia. I have managed multiple US-based rental properties at...

    Communication SkillsCustomer Care ServicesManagementMarketingProperty Management

About

Expert. Professionals. Our people helping people.

Who are We

Virtual Leaders is a global outsourcing provider, endeavoring to provide transformational services in BPO space, operating from its main offices in the US, whilst employing a number of virtual professionals across

-USA
-Jamaica
-Philippines
-India

All agents specialize in both fluent English and fluent Spanish.

As our core business model, we aspire to create path-breaking advances in Business Process Services across the domains of Customer Interactivity and Digital & Social Media Marketing. We have spent years developing industry-standard expertise within our current operational structure. This ensures we provide reliable and cost-effective solutions, to not only retain existing customers but to grow your business to achieve profitability.
Our Core services channels include, but are not limited to:

Inbound Voice
Outbound Voice
LiveChat
Email

Based on our experience both in the industry as employees within the contact centers space, as well as managerial experience with previous clients, we have capabilities to manage communications/support through the following platforms:

Slack, Skype, Trello, Teamwork, Facebook Groups, Amazon Seller Central, Shopify Infusionsoft,
Salesforce, ZenDesk, Helpscout, Desk Grasshopper, Google Docs/Spreadsheets, iTunes Reviews, Yelp, and Amazon Reviews.

With the BPO Support space expanding at high rates, we have opted to specialize in the following support areas:

 Customer Service
 Technical Support
 B2B/B2C Telesales
 Leads Generation
 BackOffice
 Appointment Setting


Our team is currently expanding and we await the right opportunity to provide our client with exceptional services. All our programs are customizable across multiple channels. With the ever-growing change in customer demand, our approach to business is dependent on huge flexibilities, so provide a pool of culturally diverse freelance professionals to add the right complement to your project.

Please feel free to connect with us

Founded: 2015

Meet the Team

  • Earl McDonald

    Earl McDonald

    CEO

Work Terms

We are a 24/7/365 BPO Company, that is able to take on and manage between micro to the medium business currently. We prefer a Bi-Weekly payment agreement.