Remote Insurance CSR

Shah Insurance Agency is looking for an experienced and reliable Insurance Customer Service Representative (CSR) to join our team on a full-time, long-term basis.

We are a Georgia-based independent insurance agency looking for someone who is organized, detail-oriented, proactive, and comfortable working independently in a fast-paced remote environment.

This position will primarily support our clients and agency operations by handling day-to-day customer service, policy servicing, documentation, carrier communication, and follow-up tasks.

Schedule
Monday–Friday
9:00 AM–5:00 PM EST (U.S. Eastern Time)
Full-time, 40 hours per week
Remote position
Compensation & Benefits
Starting salary: $1,000 USD/month
Paid U.S. holidays
PTO available after one year of employment
Long-term opportunity with potential for growth and increased responsibilities

Requirements

Previous experience in insurance customer service
Strong understanding of basic insurance concepts and terminology
Excellent written and verbal English communication skills
Strong attention to detail
Excellent organization and time-management skills
Ability to prioritize multiple tasks and meet deadlines
Ability to work independently with minimal supervision
Strong follow-up skills and accountability
Good problem-solving and critical-thinking skills
Comfortable communicating with clients and insurance carriers by phone
Strong computer skills and ability to learn new software quickly
Reliable internet connection and a professional remote-work environment
Willingness to work the required 9 AM–5 PM EST schedule

To Apply
Please include:
A brief introduction about yourself 
Your previous experience in the insurance industry
The types of insurance you have worked with (Auto, Homeowners, Commercial, etc.)
The insurance systems or software you have used
Your experience with EZLynx, if applicable
A brief example of a difficult customer service or insurance-related issue you handled and how you resolved it
Attach your resume


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