5 years experience as a customer support agent with the following responsibilities:
> Chat & mail support using Intercom, Zoho, and mail platforms
> Team management - quality control, performance coaching, and schedule management
> Operations - creation of canned responses and internal documentation for agents, report generation, and ad-hoc tasks as needed by the client
> Point of contact between the client and support agents
Administrative responsibilities:
> Social media management - post scheduling, organization and coordination with copywriter and/or designer
> Google workspace organization administrator
> Mail and calendar management