A dedicated resource with 5 years experience as a customer support agent with the following responsibilities:
Chat & mail support using Intercom, Zoho, and mail platforms
Team management - quality control, performance coaching, and schedule management
Operations - creation of canned responses and internal documentation for agents, report generation, and ad-hoc tasks as needed by the client
Point of contact between the client and support agents
Administrative experience:
Social media management - post scheduling, organization and coordination with copywriter and/or designer
Google workspace organization administrator
Mail and calendar management
Work Terms
Hours of operation:
Open to full-time (40 hrs per week) and part-time (less than 20 hrs per week) opportunities