I am a competent Administration & Operations Professional with 9+ years of experience into Insurance Operations & Voice processes with proficiency in Customer Service , Research & Data Analysis,with Australia's leading Insurance group with co-ordination and support with the Australian Insurance brokers and onshore counterparts. I am an expertise in coordination in developing and implementing various processes in line with pre-set guidelines. I adept in implementing procedures to facilitate a high-quality customer experience, while adhering to the Service Level Agreement within Turn around time . My skills include Exceptional communication, presentations, mentoring skills,analytical skills with distinguished abilities in different procedures and service standards for business excellence.