I provide reliable Operations and Customer Support services to help businesses stay organized, responsive, and efficient. My work focuses on supporting day-to-day operations, maintaining clear communication with customers, and ensuring internal processes run smoothly.
I work well with service-based businesses, startups, and international teams that need consistent operational support without constant supervision.
I assist with the behind-the-scenes tasks that keep a business running efficiently, including:
CRM management and data organization (Zoho CRM)
Maintaining accurate client and lead records
Scheduling, calendar coordination, and follow-ups
Preparing reports and summaries to support decision-making
Documentation of processes and workflows
Supporting budgeting, procurement coordination, and project-related tasks
I ensure information is well-organized, up to date, and easy to review, allowing business owners and teams to focus on growth rather than admin work.
I support businesses by handling customer communication professionally and efficiently, helping maintain positive customer relationships. This includes:
Responding to customer inquiries via e-mail, chat, or messaging platforms
Managing follow-ups, confirmations, and appointment-related communication
Updating CRM records with customer interactions and status changes
Following up with issues, requests, and resolutions
Coordinating internally to ensure customer needs are addressed promptly
I communicate clearly, remain calm under pressure, and prioritize accuracy and professionalism in every interaction.
How I Work ?
Comfortable working independently in remote environments
Organized, detail-oriented, and reliable
Proactive with follow-ups and task completion
Respectful of confidentiality and business processes
Tools: Zoho CRM, Google Workspace, Slack, WhatsApp Business
Availability: Open to hourly, fixed-price, or long-term support engagements