Professional Skills
• Microsoft Office: Word, Excel, PowerPoint
• Typing speed of 40 WPM
• Knowledgeable in fax, scan, e-mail, proper phone etiquette & use, filing, and scheduling appointments/meetings/tutorials
• An astute user of Social Media platforms, E Commerce websites, YouTube & more
• Comprehends and exercises Marketing & Advertising tactics on a regular basis
• Self-educated in QuickBooks & other accounting software
• Highly organized and a driven self-starter
• Focused attention to detail, producing quality work results
• Proficiency with military phonetic alphabet
• Two way radio communication protocol training & experience
• Possess a prompt and professional demeanor
• Years of experienced customer service & support; always maintained a great rapport with people
• Remote Customer Call Center experience with Inbound & Outbound calls
• Aetna Medicare Part D training & knowledge
• Demonstrating the ability to be empathetic & compassionate towards others
• Maintains an understanding & familiarity of medical terminology, departments & positions
• Knowledge & experience in BLS and ACLS training and skills
• Writing, revising, and following Laboratory Standard Operating Procedures
• 5 years experience in research design applications
• Proficiency in English reading, writing and spelling
• Bilingual upbringing, very familiar with ESL approach
Education
High School Diploma, General studies, BHS, Blanco, TX 2004
Associates of Applied Science, Health Science, CCAF, Montgomery, AL 2010
Associates of Applied Science, Biotechnology, ACC, Austin, TX 2017
Selected Experiences
Community College of the Air Force 2004-2010
Montgomery, Alabama
• Served 6 years of active duty as an EMT for the USAF- received Honorable Discharge.
• Performed in & out patient care of military and civilian personnel. • Supported 2 deployments of OEF/OIF combat field operations.
• Outpatient care involvement; supported doctor's patients with proper documentation, minor procedures/wound care, scheduling appointments, calling clients on a regular basis.
• Basic life support (BLS) & Advanced Cardiovascular life support (ACLS) knowledge and field training
• Experience with emergency and stressful situations (fire/tornado/hurricane/freeze/extreme heat warnings & events); constant situational awareness.
• Maintained professional appearance and demeanor with employees and customers alike, team player, able to multitask in a highly fast paced environment.