AI Chatbot refers to an artificial intelligence-driven software application that simulates human-like conversations with users. AI chatbots are designed to interact with people via text or voice, providing instant responses to queries, assisting with tasks, and offering personalized recommendations. These bots are increasingly used in customer service, support, sales, and other areas where automated interaction can improve efficiency, enhance user experiences, and reduce human effort.
Key Features of AI Chatbots:
Natural Language Processing (NLP):
- AI chatbots leverage Natural Language Processing (NLP) to understand, interpret, and respond to human language in a way that mimics human communication. NLP allows the chatbot to recognize intent, sentiment, and context in user queries.
- With NLP, chatbots can handle complex sentences, slang, and even nuanced phrasing, offering more realistic and engaging conversations.