I build AI support agents that deflect the repetitive 60-80% of your tickets — and hand off gracefully to a human when they should, instead of improvising an answer that damages your brand.
THE DIFFERENCE THAT MATTERS
Most support bots confidently answer questions they were never trained on. That's a liability. Mine answer strictly from YOUR approved content (help center, policies, product docs), cite where the answer came from, and say "let me connect you with the team" when the question is out of scope. I've shipped exactly this refusal behaviour in production.
WHAT YOU GET
• A support agent trained on your help center, docs, and policies
• Grounded answers with sources — no hallucinated refunds or invented policies
• Smart escalation: out-of-scope, angry, or high-stakes conversations route to humans
• Deployed where your customers are: website widget, WhatsApp, Slack, or API
• Conversation logs and analytics so you can see what it handles and what it escalates
• Full handover: hosting, documentation, and a walkthrough
INTEGRATIONS
Your CRM or helpdesk (Zendesk, Intercom, Freshdesk), databases, and internal APIs — so the agent can look up order status or account details, not just recite docs.
TECH
OpenAI / Gemini / Claude, LangChain / LangGraph, vector search (pgvector, Pinecone), Next.js, Python/FastAPI, tool/function calling.
WHY ME
Senior full-stack engineer — you get the whole product, not a prompt. A live grounded-chatbot demo is on my profile so you can see the citation + refusal behaviour before you spend anything.
Message me with your support volume and where your answers live today, and I'll reply with a plan, timeline, and fixed quote. Small paid pilots available.