VIRTUAL ASSISTANT • Respond to email • Prepare customer spreadsheet • Keep online records • Schedule of meetings and appointments • Book Travel and arrange accommodation • Manage and update contact lists • Provide customer service as first point of contract CUSTOMER SERVICE • Manage large amounts of incoming phone calls • Generate sales leads • Identify and assess customers’ needs to achieve satisfaction • Build sustainable relationships and trust with customer accounts through open and interactive communication • Provide accurate, valid and complete information by using the right methods/tools • Meet personal/customer service team sales targets and call handling quotas • Handle customer complaints, provide appropriate solutions and alternatives within the time limits • Keep records of customer interactions, process customer accounts and file documents • Follow communication procedures, guidelines and policies • Take the extra mile to engage customers