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Business & Finance data science & analytics

Banking and financial services.

$35/hr Starting at $280

  • Ensure effective and efficient implementation of bank-wide policies with respect to branch customer services and all branch operations.
  • Balance ledgers to ensure open items were reconciled
  • Coordinate activities of the service delivery team.
  • Monthly exports and review of the general ledger of the branch of the year in review and note areas with issues
  • Execute sales for all customers banking products
  • Promptly resolve customer’s issues and complaints on customer service related matters
  • Oversee and monitors standardization in customer service delivery across the branch especially retail customers, to ensure consistency of service delivery bank wide.
  • Provide feedback to Branch Coordination on the activities and service delivery status in the branch
  • Ensure the maintenance of a suitable ambience in the Banking Hall
  • Review customers’ accounts opening documents for completeness
  • Ensure efficient service delivery on customer account management activities – account opening, cheque printing, standing orders, e.t.c
  • Maintain safe custody of cheque books, customers’ files and signature cards
  • Review all accesses within the service area and suggest improvement opportunities
  • Ensured proper documentation of all branch transactions and authorizations above limits of Transactions officers and Cash Officer
  • Receive inward clearing box from the Head of Central clearing
  • Ensure cheques paid through clearing are properly authorized and covered by sufficient account balances
  • Identify overdrawn accounts and liaise with Business Development Manager to approve or reject overdrawn cheques
  • Supervise counting of vault cash and verifies agreement with cash register
  • Ensure adequate float was maintained for all cheques presented for payment through clearing
  • Perform end of day balancing to ensure all cash and cheques were posted correctly and appropriate accounts balanced
  • Process clearing cheques for onward transmission to Head Office or payment into appropriate customers’ accounts
  • Ensure all remittances, returns and reports due to Regulatory Coordinator based on up-to-date financial information on branch position and performance to facilitate management decision making
  • Ensure all General Ledgers within the branch were proofed as at when due
  • Perform end of day balancing to ensure all transactions were processed correctly and appropriate accounts balanced
  • Ensure adequate charging of commission on services (e.g Utilities bills, VAT, Drafts) and remittance to appropriate quarters
  • Verify and processed local and international money transfer
  • Liaise with E-channels operation unit and other departments in the bank
  • Supervise and ensured smooth operations of Automated teller machines
  • Supervise activities of all operations staff to ensure efficient service delivery
  • Monitor fixed Assets in the branch.

About

$35/hr Ongoing

Download Resume

  • Ensure effective and efficient implementation of bank-wide policies with respect to branch customer services and all branch operations.
  • Balance ledgers to ensure open items were reconciled
  • Coordinate activities of the service delivery team.
  • Monthly exports and review of the general ledger of the branch of the year in review and note areas with issues
  • Execute sales for all customers banking products
  • Promptly resolve customer’s issues and complaints on customer service related matters
  • Oversee and monitors standardization in customer service delivery across the branch especially retail customers, to ensure consistency of service delivery bank wide.
  • Provide feedback to Branch Coordination on the activities and service delivery status in the branch
  • Ensure the maintenance of a suitable ambience in the Banking Hall
  • Review customers’ accounts opening documents for completeness
  • Ensure efficient service delivery on customer account management activities – account opening, cheque printing, standing orders, e.t.c
  • Maintain safe custody of cheque books, customers’ files and signature cards
  • Review all accesses within the service area and suggest improvement opportunities
  • Ensured proper documentation of all branch transactions and authorizations above limits of Transactions officers and Cash Officer
  • Receive inward clearing box from the Head of Central clearing
  • Ensure cheques paid through clearing are properly authorized and covered by sufficient account balances
  • Identify overdrawn accounts and liaise with Business Development Manager to approve or reject overdrawn cheques
  • Supervise counting of vault cash and verifies agreement with cash register
  • Ensure adequate float was maintained for all cheques presented for payment through clearing
  • Perform end of day balancing to ensure all cash and cheques were posted correctly and appropriate accounts balanced
  • Process clearing cheques for onward transmission to Head Office or payment into appropriate customers’ accounts
  • Ensure all remittances, returns and reports due to Regulatory Coordinator based on up-to-date financial information on branch position and performance to facilitate management decision making
  • Ensure all General Ledgers within the branch were proofed as at when due
  • Perform end of day balancing to ensure all transactions were processed correctly and appropriate accounts balanced
  • Ensure adequate charging of commission on services (e.g Utilities bills, VAT, Drafts) and remittance to appropriate quarters
  • Verify and processed local and international money transfer
  • Liaise with E-channels operation unit and other departments in the bank
  • Supervise and ensured smooth operations of Automated teller machines
  • Supervise activities of all operations staff to ensure efficient service delivery
  • Monitor fixed Assets in the branch.

Skills & Expertise

AnalyticsBanking IndustryBusiness IntelligenceCustomer ServiceData AnalysisData ManagementFinancial ServicesFraud MitigationManagementMicrosoftOffice AssistantOperations ManagementPayment Gateway IntegrationR ProgrammingReportsSales

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