I Turn Cold Leads Into Closed Revenue — Sales Development, Technical Support & Customer Retention, Done Right
Most SDRs chase quota. I engineer pipelines. I'm Daren, a revenue-focused Sales Development Representative and technical support specialist with a track record of blowing past targets across healthcare, SaaS, and e-commerce industries. If you need someone who can pick up the phone, qualify a lead, close the gap between "interested" and "signed," AND fix the technical friction that kills deals along the way, that's my lane.
What I bring to your business:
- Cold Calling & Email Campaigns that generate high-quality MQLs/SQLs — I built pipelines that converted $1.2M in opportunities against a $1M quota
- CRM Mastery — Salesforce, HubSpot, Groove — clean data, zero leads falling through the cracks
- Technical Problem Solving — I don't just sell, I troubleshoot. I've driven 92% first-contact resolution rates and redesigned support workflows that cut response times and lifted retention by 30%
- Upsell & Retention Strategy — 15% revenue growth from upselling, 15-20% churn reduction through proactive outreach and loyalty programs
- Objection Handling & Appointment Setting — I get decision-makers on the calendar, not just on the phone.
I'm not a one-trick SDR. I've lived on both sides of the fence — SALES AND TECHNICAL SUPPORT — which means I close deals that actually stick because I understand the product friction that makes customers churn in the first place. Most reps hand off a "problem customer" to support. I am the support. That hybrid skill set is rare, and it's why my retention numbers back up my sales numbers.
You're not just hiring a caller. You're hiring someone who builds pipeline, protects revenue, and keeps customers around long enough to become your best case study.