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Business & Finance

Business Process Management

Design, Re-engineering, & governance of enterprise processes; Change management, and Organizational design for agility, efficiency and profitability. I designed & streamlined processes, improved process cycle-time (e.g. value chain cycle time attained 92.6% improvement), increased customer satisfaction, improved revenue, and reduced cost, redefined organization structure, increased visibility into role responsibilities, aligned human capital with strategy and vision, and helped Everycomm attract investors and partners.

Skills & Expertise

AnalysisBusiness Process ManagementChange ManagementCustomer SatisfactionDesign ProcessManagementOrganizational DesignRequirements AnalysisStrategic PlanningStrategyTeamviewerTechnical WritingVisio

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