Design, Re-engineering, & governance of enterprise processes; Change management, and Organizational design for agility, efficiency and profitability. I designed & streamlined processes, improved process cycle-time (e.g. value chain cycle time attained 92.6% improvement), increased customer satisfaction, improved revenue, and reduced cost, redefined organization structure, increased visibility into role responsibilities, aligned human capital with strategy and vision, and helped Everycomm attract investors and partners.