Strong interpersonal verbal and written communication skills Advanced in Microsoft Office - Excel and Word Problem analysis and problem-solving skills Ability to be patient and empathetic Strong organizational skills Adaptable and ability to work well under pressure Attentive to detail Fast learner in products, services, and systems Diligent in meeting deadlines and maintaining standards Proficient in medical terminology Proficient with computer programs in a Windows environment Proficient in Android smartphones and other mobile devices