I provide remote customer service and CRM support for startups, small businesses, and teams looking to improve their customer experience. With experience using Freshdesk, HubSpot, and Google Workspace, I help organize customer data, handle inquiries, and optimize support workflows.
Manage customer tickets and emails using Freshdesk
Set up and update Help Center/FAQ pages
Create canned responses and organize inbox workflows
Add and maintain customer records in HubSpot CRM
Send and analyze CSAT surveys
Build basic reports on support performance (ticket volume, resolution time, etc.)
Tools I Use
- Freshdesk
HubSpot
Google Docs, Sheets & Forms
Notion (for internal documentation)
Excel or Google Sheets (for tracking)
Why work with me
Reliable, detail-oriented, and a fast learner
Available for part-time, internship, or task-based work
Strong written English, organized and remote-ready
Portfolio available: https://bit.ly/4nj5oNI