Delivering Clear Support, Building Customer Trust
Hi, I’m Precious Ukonu, a customer service and CRM support enthusiast with over a year of experience helping people solve problems clearly and confidently. I began my journey as a virtual Customer Service Representative at Riderly, a dispatch company, where I handled multichannel support using tools like Freshdesk and phone. I managed tickets, updated help articles, responded to customer inquiries, and maintained a high standard of communication.
I'm passionate about creating smooth customer experiences, organizing support systems, and learning how technology can improve service. I value clarity, empathy, consistency, and love working in roles that let me support others.
When I’m not working, you’ll find me exploring new tools, writing, watching market analysis videos, or reading stories that expand my view of people and systems.
Work Terms
Hours of Operation
Monday – Saturday: 9:00 AM – 7:00 PM (WAT)
Available for urgent support during evening hours with prior notice.
Flexible with time zones for remote clients
Payment Terms
Hourly Rate: $5/hour
Minimum Project Budget: $25
Preferred Payment Method: Guru SafePay
Communication Style
Primary: Email & Chat
Secondary: Scheduled Voice Calls
Tools Used: Gmail, WhatsApp Business, Zoom, Google Docs