As a business dedicated to helping companies Doing Customer Experience (CX) Right, I offer a range of services that are informed by a unique "Heart and Science" framework. This approach combines the emotional connection customers have with a brand (the "heart") with data-driven insights (the "science") to create a comprehensive approach to customer experience management. Here are examples of services I offer:
Customer Experience Management: Analyzing and improving the entire customer journey, from initial interactions to ongoing support. This includes mapping the customer journey, identifying pain points, and developing strategies to close the loop for better outcomes.
Customer Satisfaction Measurement: Helping you measure through Net Promoter System (NPS) and other metrics to identify improvement areas and inform new strategies that provide a competitive advantage.
Customer Service Management: Helping companies improve agent engagement and success to deliver customer excellence.
Executive Coaching and Management Consulting: Working with leadership teams to develop comprehensive strategies that embed a customer-centric culture throughout the company.
Voice of Customer Research: Gathering and analyzing data from multi-sources of customer feedback to provide companies with a deeper understanding of their customers.
Onboarding Program Development: Establish programs to ensure that customers have a smooth and positive experience from the very beginning. This helps to increase customer retention, word-of-mouth referrals, and future renewals.(you only get one chance to make a great first impression).
Overall, my proprietary Heart & Science™ approach to customer experience management accelerates loyalty and revenue---fueled by an empowered workforce that ensures you are able to deliver exceptional experiences that not only meet but exceed expectations as a brand differentiator.
More Info:
- Co-author 2 books - Amazon: www.amazon.com/author/stacysherman
- Linkedin: https://www.linkedin.com/in/stacysherman/
- Blog: DoingCXRight.com/blog
- Podcast: DoingCXRight.com/podcast
- Forbes Writer and other publications: https://doingcxright.com/news-media/
Awards:
- Global Top 30 Customer Service Guru 2021 and 2023 – Global Gurus
- Top 25 Customer Service Thought Leader 2021 & 2023 – ICMI
- Top Customer Experience Influencers in 2023 ~ CX Network
- Top 50 Brand Ambassadors To Work With in 2023 ~ Engati
- Top 5 Customer Experience Podcasts ~ CX Magazine
- Top 20 Global Customer Experience Experts – Marketvibe
- Top 5 Key Note Speakers 2021 – ReadWrite
- Top Customer Experience (CX) Influencer 2021 – Awards Magazine
- Customer Experience + UX 2020 & 2021 Awards Judge ~ ARCET
- Top Customer Experience Resources to follow in 2021 – MattsenKumar
- CX Leader of The Year Finalist 2019 + 2020 ~MyCustomer