Utilization of proven Communication and Negotiation Skills liaising with Solicitors, Citizens Advice Bureau's, Trading Standards and Social Workers. Consulting Customers at all levels of wide and varied client base. Carrying out investigation and negotiation of all types of general debt collection, handling accounts for credit card debts. I have experience dealing with customer complaints / queries by letter and email. Knowledgeable at amending Credit Ratings when incorrectly registered. Various administration duties within a financial banking / debt collection office environment. Data Entry, Customer Relations etc