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Administrative & Secretarial Customer Service & Account Management

Customer Service and word processing

$5/hr Starting at $25

  1. Health Service Specialist - virtual appointment setting, cancellations, pharmacy updates, clinical message-taking
  2. HIPPA compliance utilized with merging accounts, adding dependents to accounts, and verifying health insurance
  3. Customer support for inbound retail orders, travel reservations, payment processing, and shipment tracking
  4. General Information lines as the first point of contact 
  5. Troubleshooted customer's complex technical issues, and navigated an online Concierge system to plot a time slot for in-person reservations
  6. Utilization of state-of-the-art virtual software programs, including, Adobe meetings, and Real-time Chat
  7. High-end electronic device troubleshooting and computer operating systems were comprehended
  8. Call dispositioning, appropriate After-Call Work time, and call metrics protocol were adhered to
  9. Quality metrics integrated into call presentation with Customer Service assurance statements given 
  10. Handled incoming calls from customers with issues & complaints; made online reservations via phone
  11. Direct sales with up-selling, and appropriate call-closing techniques
  12. Virtual Internet communications via conference calls, electronic systems, and computer meetings
  13. Took retail orders via the phone, entered alpha & numeric data, dispositioned calls in proprietary software
  14. Web Site troubleshooting, helped navigate through the customer product member portal                                                                                          

About

$5/hr Ongoing

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  1. Health Service Specialist - virtual appointment setting, cancellations, pharmacy updates, clinical message-taking
  2. HIPPA compliance utilized with merging accounts, adding dependents to accounts, and verifying health insurance
  3. Customer support for inbound retail orders, travel reservations, payment processing, and shipment tracking
  4. General Information lines as the first point of contact 
  5. Troubleshooted customer's complex technical issues, and navigated an online Concierge system to plot a time slot for in-person reservations
  6. Utilization of state-of-the-art virtual software programs, including, Adobe meetings, and Real-time Chat
  7. High-end electronic device troubleshooting and computer operating systems were comprehended
  8. Call dispositioning, appropriate After-Call Work time, and call metrics protocol were adhered to
  9. Quality metrics integrated into call presentation with Customer Service assurance statements given 
  10. Handled incoming calls from customers with issues & complaints; made online reservations via phone
  11. Direct sales with up-selling, and appropriate call-closing techniques
  12. Virtual Internet communications via conference calls, electronic systems, and computer meetings
  13. Took retail orders via the phone, entered alpha & numeric data, dispositioned calls in proprietary software
  14. Web Site troubleshooting, helped navigate through the customer product member portal                                                                                          

Skills & Expertise

AvayaClient ContactClient Issue ResolutionCustomer ServiceCustomer Service RepresentativeData EntryData ProcessingFive9InterviewingMarket ResearchMicrosoft PowerPointMicrosoft WordMs AccessMs ExcelMs OfficeMs OnenoteMs PublisherOrder ProcessingTelemarketingTelephone HandlingTelephone SkillsTelephone SupportTelephone SystemsTelesalesWord Processing

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