Providing stellar customer support services for over a decade on various BPO accounts. Certified quality performance proven with multiple awards in providing excellent customer satisfaction. Handled various level of support in assisting customers' technical issues with their subscriptions (Telecom, Internet lines, Power Savers), sales management through inbound and outbound sales, customer support services regarding customer accounts, order/booking processing, financial collections, chat and email support, telemarketing and more. In depth knowledge and skills with the use of CRM tools, Microsoft office suite, definitely computer literate and proficiently fluent with the English language. My goal is to address customer's concern with the highest level of satisfaction, performed with great efficiency that involves multitasking. In line with the company's policy, my best practices and one of the utmost importance in performing my duties/responsibilities is to work with the highest level of integrity.