🌟 Customer Care Navigator: Customer Support & Social Media Specialist 🌟
Hello! I'm a dedicated professional with a passion for delivering exceptional customer experiences through Customer Support and Social Media Management.
📧mail Support Expertise: With a solid background in customer support, I have honed my skills in using platforms such as Zendesk and Freshdesk. My focus extends beyond addressing concerns – it's about leaving a lasting impression: It involves turning each interaction into an opportunity to create a positive and memorable experience.
💬 Social Media Management: As a Social Media Specialist, I go beyond managing comments and direct messages. My approach involves not just responding to the audience but actively shaping the brand's digital identity through engaging and shareable content. From cultivating an authentic brand voice to crafting visually compelling content, I approach social media as a form that builds lasting connections with everyone.
📅 Strategic Scheduler and Curator: Efficient scheduling is key in managing social media presence. I specialize in creating and executing content schedules that not only align with brand messaging but also capture the attention of the target audience. This involves strategic thinking to engage the audience at the right times and maximize the impact of our messaging.
🚀 Key Skills:
⋆ 📧mail Support (Zendesk, Freshdesk)
⋆ Social Media Management (Facebook, Instagram, Twitter, Pinterest)
⋆ Comment and DM Management (Sprout Social, META Business)
⋆ Content Scheduling (Sprout Social, META Business, HootSuite, Later)
⋆ Shopify Customer Service
⋆ Customer Satisfaction Optimization
🌐 Why I'm Your Strategic Ally: Let's not just meet objectives; let's EXCEED them. If you're seeking a professional who can blend data-driven insights with creative innovation to your brand's digital presence, Let's connect and explore how I can contribute to enhancing your brand's online presence and customer satisfaction!