Customer Service is one of the most important aspects of your business that relates to you making money as much as Sales or Marketing. It is your Customer Service department that will end up getting you the most free referrals, Transform potential repeat customers into customers who will be waiting for an email describing your next product or service, stop refunds have on some days generated more sales than an agent in the sales department. This is because Your Customer Service Department is your clients’ main and most personal interaction with your company. This is the face of your company, the proof that your products and services and how they are improving the lives of your clients are your #1 priority; that making money comes somewhere after that. This doesn’t always have to be true but it is my belief and it is also a fact that if your customers believe this they will trust and respect your company more, two emotions that lead to buying from your company more. More often than not an underfunded, underdeveloped Customer Service department is the unseen and unknown reason why your company is not earning more and expanding more. I am a really average person, although perhaps with much higher than average intelligence, I spent years studying of culture, psychology, sociology, Ayurveda (means the science of life), spirituality among other subjects that have increased my general and intuitive understanding of each individual’s wants or needs and to tell you the truth, this post is going on Guru.com because in my 3rd job on Freelancer.com I got cheated and the Customer Service provided really poor help and a really negative experience. Hired twice on my first day and very interested in freelancing now, they could 3-5K a year and I'm just one person. My brother, Jonathan Budd, had an online sales and marketing business where he made 12,000,000 in 2012. I worked for him for 5 years in various positions and was able to carry my office wi