Customer Service Representative

Key Skills: 

Technical & Organizational Skills

•  - Email and Calendar Management: I am proficient in managing and organizing emails, prioritizing messages, and scheduling appointments efficiently. 
• Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
•  -Google Workspace (Docs, Sheets, Calendar, Drive) -
• Data Entry & Management 
• CRM Software (Salesforce, Ring Central, Axiscare, HubSpot, Just Call) 
• Appointment Scheduling & Calendar Management -
• File Organization & Document Handling 
• -Project Management Tools (Zoho) 
• Travel Arrangements & Expense Reporting
• Email & Correspondence Management

Soft Skills & Problem-Solving

•  Critical Thinking & Decision-Making
•  Adaptability & Flexibility -Discretion & Confidentiality Handling 
• professionalism & Positive Attitude -Coachable

Communication & Interpersonal Skills

•  Professional Phone & Email Etiquette 
• Customer Service & Client Relations -Verbal & Written Communication 
• interdepartmental Coordination -Conflict Resolution & Problem
• Solving -Time Management & Productivity -Multitasking & Prioritization 
• Attention to Detail & Accuracy -Deadline Management 
• Ability to Work Independently & as Part of a Team