Greetings and thank you for considering my profile!

I'm Junaid, a highly skilled Customer Support Representative with truly 3 years of expertise in Live Chat and Email Support. My mission is to not just meet but exceed your expectations, delivering top-tier service that translates to seamless and positive client experiences.

I am well-versed in Shopify, Amazon, and eBay, showcasing proficiency in order tracking, processing, fulfillment, address changes, cancellations, refunds, and effective supplier communication. My toolkit includes mastery of platforms such as Zendesk, Gmail, Fresh Desk, Reamaze, Gorgias, and Help Scout.

Here's a comprehensive overview of my skills and experience:

Shopify, Amazon, and eBay Expertise:

Order tracking

Order processing

Order fulfillment

Address change

Cancellations and refunds

Supplier communication

Dispute management

Email Support for E-commerce Giants and More:

Nobliva/Ambie.com

Hagedekorasjon.com

Whispella.com

Parisignature

Redhoumy

Amazon and eBay stores (customizable based on your needs)

Live Chat Support Across Platforms:

Airbnb

Mx Locker

Koala-Apps.io

Amazon and eBay customer support

Multilingual Proficiency:

Fluent in German, Dutch, Swedish, Italian, French, Norwegian, and Greek. Leveraging translation tools like Google Translate and DeepL Translator to ensure effective communication.

Tools Mastery:

Zendesk

Fresh Desk

Reamaze

Help Scout

Zoho CRM

Airbnb

Guesty

HomeAway

Booking.com

Shopify

Amazon Seller Central

eBay

Google Spreadsheet & Doc

17 Track

And more!

I am dedicated to providing 24/7 support, 365 days a year, with a commitment to adapting my working hours to suit your needs. Whether you're part of a freelancing team or seeking a dedicated Customer Support Representative, I am here to elevate your customer support initiatives and drive success.

Your satisfaction is my priority, and I'm ready to prove why I am the ideal choice for your customer service needs. Thank you for considering me as your go-to expert!