Highly skilled customer care representative in a multinational financial company. Handled inbound-outbound calls from New Zealand, Australia, Asia-pacific and USA. Highly skilled transcriber, Phone Support and Virtual Assistant. Awarded Call Center Hero for 2013. I have 8 years work experience in a BPO industry and 3 years work experience as virtual assistant for a CEO (on-going) and part-time telemarketer for a real estate investor. Proficient with VOiP (autodialers, Callrail) Podio, Hootsuite, Hubspot, Google docs, spreadsheets and calendar, Outlook, MS Word, and Excel, Salesforce, and Expensify.