I am a dedicated Customer Service Representative with over 3 years of experience in the BPO industry. I have thrived in fast-paced environments, managing multiple lines of business and transitioning seamlessly between different accounts. My expertise includes handling food delivery updates, order placement, payment assistance, voice ordering programs, promotions, ratings, and account management.
Proficient in Salesforce, Slack, Microsoft Teams, and various call center platforms, I excel at resolving customer concerns promptly and efficiently. I handle 40–80 calls per day as voice support and manage 80–100 chats daily in chat support. I am committed to delivering exceptional service, building trust, and leaving a lasting positive impression with every interaction.