I have 3 years' experience in customer service and helpdesk management. It was my duty to receive and ensure that all customer queries/issues were answered and resolved efficiently and on time by the technical team. I also negotiated SLA contracts and ensured their renewal. I have experience training on basic concepts of IT and well conversant with the Microsoft Suite of applications. For 6 months, I was a virtual assistant responsible for communicating with guests on Airbnb platform and ensuring their comfortable stay. Currently, I am managing social media for individuals and curating content.